Frequently Asked Questions
The most common questions about ordering, delivery and our products. If you can't find your answer, get in touch.
How do I place an order?
Add the products you like to your cart and choose your payment method on the checkout page: credit or debit card (Visa, Mastercard, Maestro, American Express, on Stripe's secure payment page), PayPal, or ordering via WhatsApp. Your card details are not stored on our website.
When will my order be shipped?
Orders are prepared and shipped as quickly as possible. Within Berlin we deliver in 24 hours; shipping to other parts of Germany and to other European countries takes a few business days.
How much is shipping?
Shipping is free on orders of 100 € or more in Germany and 150 € or more in other countries; below that, shipping costs 20 €. Within Berlin we deliver in 24 hours.
Won't fresh products (cheese, butter) spoil on the way?
No. Products that need to be kept cold, such as cheese and butter, are shipped in special packaging with the cold chain maintained and arrive fresh at your door.
Can I track the shipping status of my order?
Yes. Once your order has shipped, you can see its status on the order tracking page using the tracking number we send you.
How can I find out a product's ingredients?
Ingredients and allergen information are on the label of every product. If you'd like to know before you buy, just message us on WhatsApp; we source our products directly from the producer.
Can I return or exchange products?
For food safety reasons, return conditions depend on the type of product; perishable goods (fresh cheese, butter, etc.) are excluded from the right of withdrawal by law. For details, see our right of withdrawal page or contact us on WhatsApp.
Which payment methods do you accept?
You can pay securely by credit or debit card (Visa, Mastercard, Maestro, American Express, via Stripe) and with PayPal. If you prefer, you can also agree on a payment method (such as bank transfer) with our team on WhatsApp. Details: Terms and conditions.