Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

TürkDeli, Çağatay Çubukcu
Lange Straße 74, 10243 Berlin, Germany
Email: info@turkdeli.com · Phone/WhatsApp: +49 172 7903807

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions: important for food products

The right of withdrawal does not apply or expires early for the following contracts:

the supply of goods which are liable to deteriorate or expire rapidly (e.g. fresh cheese, butter and other chilled products), § 312g(2) no. 2 BGB;
the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. opened food packaging), § 312g(2) no. 3 BGB.

For products not covered by these exceptions (e.g. unopened, long-life goods), your right of withdrawal applies as described above. If you are unsure about a product's condition, contact us on WhatsApp before sending it back; we will find a solution together.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TürkDeli, Çağatay Çubukcu, Lange Straße 74, 10243 Berlin, Germany, info@turkdeli.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.